Makita Canada Inc. has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this website.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you. At Makita Canada Inc., meeting your needs and expectations form the foundation of everything we do - including protecting your privacy. If after reviewing this Statement, you have any questions or privacy concerns please call or write:

Corporate Administration

Makita Canada Inc.
1950 Forbes Street, Whitby, ON, L1N 7B7
(905) 571-2200
(905) 571-7434 (fax)


This website does not collect personally identifiable information when you browse this website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the website unless you:

  • Access the website from a link in an email that we sent;
  • Have created a profile and log-in when you access the website.

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents, and functionality to meet your needs.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to order a CD catalogue, we will ask you for information such as name, address, telephone number, email address, or other pertinent information related only to the order of the catalogue. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the order. We will also use your email address to:

  • notify you about special offers and promotions as described in the email section of this privacy statement,
  • send you periodic satisfaction or market research surveys if you have already authorized us to email you this information.

You can opt out of marketing emails at any time. You can also opt out of Makita Canada research surveys.

Creating a Personal Account

As our website evolves, we anticipate that you may be able to create a personal account containing information such as your preferred Factory Service Centre, Authorized Service Centre, whether you wish to receive product updates or product bulletins, and similar non-financial information. It will allow us to inform you about special offers and promotions that may be of interest to you and your customers.

Please note that Makita Canada Inc. will never send you email requesting your user name, password, credit, banking or other financially-related information. If you receive an email that looks like it's from Makita, but asks you for your credit or banking information, it's a fraudulent email, or "phish." We recommend that you do not respond to the e-mail, since often, those parties doing the "phishing" use your return information to attach other types of spy or malicious software. You may wish to "block" the sender as well as contact your ISP (internet service provider) to provide details.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. While our site does not currently request or need credit or financial data, at such time as it evolves and products are offered on line, information will be transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator. It is also our intention to utilize SSL on other pages where you would enter personally identifiable information. This will ensure that your information is encrypted as it travels over the Internet. This secure mode, while not currently required, will be enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Makita Canada Inc., it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Makita. Because laws applicable to personal information change, this policy and provisions related to data storage will change in accordance with legal requirements and data security standards. Information collected on the web pages covered by this privacy statement is generally processed and stored only in Canada.


Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a Cookie throughout various processes within the site. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless can remember the products you used in your search, we will not be able to check on its availability or provide you with other necessary information. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience. In addition, Cookies are used to:

  • Allow registered users to maneuver to different pages within the site without having to enter data on each page;
  • Measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and
  • Provide functionality such as product ordering or other functions as our website evolves and the functions become available.

The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Makita Canada Inc. Cookies do not corrupt or damage your computer, programs, or computer files.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our website.

Future use of the website

This is the first release of a website by Makita Canada Inc. It is our intention that this first website be used primarily as informational. Subsequent editions and updates to this website may include the capability to conduct certain commercial transactions. If and when that electronic capability exists, those changes and enhancements will be clearly noted both on the site and within the body of this policy. It is not our expectation or intention to send you any email unless you have requested or invited us to do so. Any future electronic communications you receive will only relate to Makita Canada Inc. products and service.

We encourage all users of this site to monitor our Privacy Statement frequently since it will evolve and mature as the Makita Canada Inc. website evolves and matures.
Makita believes that privacy is crucial for the ongoing success of Internet commerce.