Supervisor (Service Centre) – Quebec City, QC

Posted on : 2022-09-08
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Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First – a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?

 

How Makita supports our team members:

  • Competitive salary and incentive program.
  • Company paid benefits (medical/dental/vision/employee assistance plan).
  • RSP Plan.
  • Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
  • Opportunities for career growth and an Education Reimbursement Program.

 

What will you do?   

As a Supervisor in our Factory Service Centre you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger.  Your responsibilities also include assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, and answering general product questions.

 

What will you work on?

  • Provide customer service to our clients/dealers and the public, assisting with the de-escalating difficult situations.
  • Ensure all Service Technicians are trained to repair our product/equipment.
  • Repair customer tools/products.
  • Ensure appropriate service levels are maintained in the FSC.
  • Work with management on customer service initiatives.
  • Maintain documentation pertaining to customer sales and work orders.
  • Ensure FSC is clean and organized, consistent with the Makita brand image.
  • Provide support to other FSC’s and other Makita departments as required.
  • Perform other job-related duties/projects as assigned.

 

 

 

 

To be successful you will have:

  • Minimum of a High School Diploma or equivalent.
  • Five (5) year of related experience repairing tools/equipment.
  • One (1) year of supervisory experience preferred.
  • Knowledge and experience with the use of and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
  • Experience with desktop software applications

 

 What you bring to the team:

  • Communication skills: verbal and in writing, ensuring you are clear and concise.
  • Interpersonal skills: to develop good working relationships with our customers and staff.
  • Comprehension: Ability to read, interpret and explain documents.
  • Planning and organizational skills: to prioritize the FSC’s workload.
  • Leadership and Teamwork: ability to lead and work in a team environment.
  • Inventory Management: inventory control, shipping and receiving an asset.
  • Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
  • Basic knowledge of English to serve customers in either language.

About Us:

 

We have been in Canada for almost 50 years employing hundreds of people. The Head Office is in Whitby, Ontario; we operate 2 warehouse/ distribution centres in Ontario and British Columbia, and we have 13 factory service centres strategically located across the country. We are proud of our achievements, excited for the future and energized for our continued growth.

 

Interested in joining our team?

 

Please submit your cover letter and resume to careers@makita.ca, with the subject line Supervisor.

 

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).