Manager (Factory Service Centre) – Quebec City, QC
Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First – a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?
How Makita supports our team members:
Competitive salary and incentive program.
Company paid benefits (medical/dental/vision/employee assistance plan).
Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
Opportunities for career growth and an Education Reimbursement Program.
What will you do?
The Factory Service Center (FSC) Manager reports to the regional service manager and is responsible for meeting or exceeding corporate performance standards by providing leadership and support to the growth and development of the Service Technicians and is responsible for the daily operations of the Service Centre. The Manager has oversight for the completion of all Service Technician tasks, duties, and responsibilities in a timely, accurate, complete, and thorough basis. As well, you will support the sale of accessories, and parts, and answer general product questions.
What will you work on?
Track productivity of FSC through Key Performance Indicators (KPIs) to meet or exceed corporate targets and maximize FSC efficiency
Monitor and report tool function and quality issues to regional manager
Lead, mentor, and coach FSC employees daily.
Identify training needs of FSC staff and ensure they are equipped to complete their daily tasks in an efficient manner, providing feedback when necessary
Repair customer tools/products when necessary, including electric (both AC & DC), pneumatic and gasoline-powered tools.
Work with management on customer service initiatives.
Maintain documentation pertaining to customer sales and work orders.
Provide support to other Service Centers and other Makita departments as required.
Perform other job-related duties/projects as assigned.
To be successful you will have:
High School Diploma or equivalent.
Degree or Diploma in Business or a related field would be an asset.
A minimum of five (5) years supervising or managing staff in a related field.
Knowledge and experience with the use of and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
Communication: Fluent in French, base level English competency (fluency in English would be an asset) excellent communication (oral and written) with a professional demeanor.
Technical comprehension: ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
Organization: able to plan and set priorities for the FSC’s workload. Create and keep deadlines.
Leadership: ability to make decisions, lead, and coach employees. Working in a team environment.
Knowledge of inventory control, shipping and receiving an asset.
Experience in the use of computer software (Microsoft software suite).
Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
We have been in Canada for almost 50 years employing hundreds of people. The Head Office is in Whitby, Ontario; we operate 2 warehouse/ distribution centres in Ontario and British Columbia, and we have 13 factory service centres strategically located across the country. We are proud of our achievements, excited for the future and energized for our continued growth.
Interested in joining our team?
Please submit your cover letter and resume to firstname.lastname@example.org, with the subject line Manager (FSC).
We thank all those who apply for employment opportunities, however only those selected for an interview will be contacted. If contacted to participate in the process, please advise if you require an accommodation.
We are an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with Human Rights and Accessibility Legislation