Customer Account Specialist

Posted on : 2023-01-11
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How Makita supports our team members:

  • Competitive salary and incentive program.
  • Company paid benefits (medical/dental/vision/employee assistance plan).
  • RSP Plan.
  • Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
  • Opportunities for career growth and an Education Reimbursement Program.

 

What will you do?

The Customer Account Specialists role will focus entirely on supporting our largest national account. This role will be responsible for order analytics and tracking as well as fill rate investigations, customer portal updates, forecast assessment and promotional tracking

 

What will you work on?

  • Represent the Makita Brand with integrity and best-in-class customer experience
  • Communicate directly with buyers and replenishment analysts with focus on building partnership strength and positive communication
  • Work directly with the National Account Manager to communicate inventory shortages, pricing errors or concerns with orders
  • Support the processing of all orders including E-commerce, Distribution Center and Direct to Store locations
  • Investigate any customer claimed shortages or disputes
  • Using forecast analytics work with the planning team to ensure proper stockkeeping levels for top selling models at both warehouse locations
  • Working within the customer portal update E-commerce inventory levels and discontinued model numbers
  • Working directly with the EDI Coordinator track all replenishment order status’s and ensure all Operations teams are following process timelines
  • Provide analysis to support warehouse inventory movements and support picking and replenishment efficiencies for top selling customer models
  • Provide analysis to support decision making for inventory locations across multiple DC’s
  • Identify areas of improvement and recommend action plans
  • Work with Purchasing Team to review inbound shipments and align with customer forecast
  • Assist in risk and opportunities analytics and help to recommend strategies to mitigate revenue loss
  • Support the marketing team on coordination of holiday gift centre programs
  • Implement and identify opportunities for improvement by using analysis and logical thinking
  • Gather raw data from multiple data systems and work with IT Team to ensure data is accurate and up to date

 

To be successful you will have:

  • Post Secondary Degree or Diploma in Business Management or Supply Chain an asset
  • Prior experience with AS400, IBM Web Query and Power BI or similar systems and reporting tools is required.
  • Superior MS Office skills with a focus on Excel and Access

 

What you bring to the team:

  • Positive attitude: Must have the desire to connect and create connections with coworkers and approach challenges with a can-do attitude
  • Self reliance: Must take initiative and be a self-starter
  • Multitasking: Must be able to strategize priorities and work well in growing business setting as well as working with different system integrations
  • Business acumen: strategic thinking, planning, and organizing skills to successfully manage a variety of initiatives and responsibilities.
  • Interpersonal skills: the ability to develop strong working relationships with internal and external customers is essential.
  • Communications skills: ability to communicate in a clear and professional manner verbally and in writing, and comfortable presenting to a group of people.
  • Teamwork: ability to work in a team environment and be productive with minimal supervision.

Interested in joining our team? 

Please submit your cover letter and resume to careers@makita.ca, with the subject line Customer Account Specialist .

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).