You are key to our after-sales service; responsible for assisting customers with repairs equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories and parts and answering general product questions.

How Makita supports our team members:

• Company paid benefits (medical/dental/vision)
• Employee assistance program (EAP) for mental health and well-being
• Work life balance with paid leave (vacation, family related leave & personal days)
• RRSP Plan
• Employee discounts on Makita tools and accessories
• Education Reimbursement Program
• Collaborative, innovative work environment

What will you work on?

• Embrace and promote brand value while delivering customer care principles.
• Visually inspect and test products/equipment.
• Troubleshoot and identify malfunctioning or inoperative equipment.
• Ability to create, edit, and complete repair and sales invoices on the computer.
• Dismantle and repair products/equipment.
• Assemble and test tools to ensure proper performance levels.
• Notify customers of repair estimate and completed repairs.
• Prepare tools and part orders for shipment as required.
• Ensure appropriate service levels are maintained in the Factory Service Centre.
• Maintaining inventory of parts and accessories.
• Read and understand repair procedures contained within Makita’s Service Information. Maintain the work area in a clean, safe, and orderly condition.
• Assists in maintaining the appearance of the facility in a professional, clean, and organized manner, consistent with Makita’s brand image, daily.
• Performs other related duties as required.

To be successful you will have:

• High school diploma or equivalent
• One (1) year of related experience repairing tools/equipment.
• Electro/mechanical aptitude.
• Knowledge and experience using and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Experience with desktop software applications

What you bring to the team:

• Comprehension: Ability to read, interpret and explain documents, including safety rules, operating and maintenance instructions and procedure manuals.
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Salary

• $18.00 - $23.00 per hour

Interested in joining our team? 

Please submit your cover letter and resume to [email protected], with the subject line Technician - Richmond.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources ([email protected]).

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