IT Support Technician - Whitby, ON

Posted on : 2023-01-20
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What will you do?   

The IT Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. The role will support the deployment of devices, asset management tracking, and service requests.

 

How Makita supports our team members:

  • Competitive salary and incentive program.
  • Company paid benefits (medical/dental/vision/employee assistance plan).
  • RSP Plan.
  • Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
  • Opportunities for career growth and an Education Reimbursement Program.

 

What will you work on?

  • Provide onsite and remote support to users across several company locations.
  • Assist with equipment deployment for new desktops, laptops, printers, tablets, and smartphones.
  • Administration of user accounts, software access, and configuration changes.
  • Keep accurate Asset management & Inventory (hardware & software) records.
  • Manage desktops and laptops running Microsoft Windows and Apple MAC OS.
  • Assist with upgrading computer systems, removing viruses/spyware, and ensuring network safety.
  • IT on-boarding and off-boarding and ongoing education of users.
  • Work collaboratively with both technical and non-technical staff.
  • Regular usage of AS400 system to complete updates, maintence routines and scheduled processes.
  • Involvemen in daily, montlly, and yearly IT data processing procedures.
  • Other related duties as assigned.

To be successful you will have:

  • Diploma/certificate in Computer System Technician, PC Support Technician, Technical Support Analysis, or relevant field.
  • A minimum of 2 years of help desk, IT Support related experience.

What you bring to the team:

  • Technical Skills: Knowledge of server administration (Windows 10), E-Mail, Office 365, HTTP, SSL, PC and Mac environments and proven abilities in PC repairing, troubleshooting, deployment, and liquidation.
  • Attention to Detail: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
  • Analytical skills: ability to resolve complex technology and systems-related problems. Driven to learn, research and improve IT skillset.
  • Communication and Interpersonal skills: ability to provide good customer service, and resolve issues in a clear, concise and professional manner.

 

Interested in joining our team? 

Please submit your cover letter and resume to careers@makita.ca, with the subject line IT Support.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).