FAQ - Common

Should I charge a brand new battery before using it for the first time?

Yes, all new Makita batteries need to be fully charged before use. All NEW Makita LXT Lithium Ion batteries have a 30% charge for storage purposes only. Before using any power tool the battery needs to be fully charged using a Makita Battery Charger. (See Battery Care Guide for further information). This is very important!

Should I drain my Makita battery completely before charging it:

No never
! This is a myth on older battery technologies. Never allow your Makita LXT Lithium Ion battery to go completely dead during use. When your tool begins to slow or labour, remove the battery from the tool and charge it completely. This will keep your Makita LXT battery in prime condition. (See Battery Care Guide for further information.)

My Makita battery is very hot, can I charge it anyway:

Possibly. Some Makita chargers have built in cooling fans that bring down the temperature of the battery before allowing it to charge. If you do not have a cooling fan in your Makita charger
never charge a hot battery
. Allow it to cool off at room temperature first. Charging an overheated battery will cause battery failure. (See Battery Care Guide for further information.)

My Makita battery is not working properly, what should I do:

All Makita Batteries are under warranty for one year from the date of purchase. Should you have an issue with your batteries performance simply locate a Makita Factory Service Centre near you for replacement with proof of purchase. Visit Service Centre Locator for a facility near you.

My Makita battery is not working and it is past the warranty period, what should I do:

Battery failure can happen at any point in its life cycle and can be a result of many factors related to incorrect usage. See our Battery Care Guide for further information about proper operating procedures to ensure a long life for your Makita Battery. If your battery indeed needs replacement contact a Makita Factory Service Centre. A Makita technician has diagnostic equipment on site to help advise you and resolve the issue.

My Makita Battery Charger is not working properly. What should I do?

All Makita Battery chargers are under warranty for one year from the date of purchase. Should you have an issue with your chargers performance simply locate a Makita Factory Service Centre near you for replacement with proof of purchase. Visit Service Centre Locator to in a facility near you.

My Makita power tool is not working properly, what should I do:

Makita is the only power tool manufacture to have 14 Factory owned Service Centres strategically located across Canada. Our trained technicians are ready to help you. Your nearest Makita Factory Service Centre is your first point of contact for all technical inquires (See Service Centre Locator). Many issues can be easily resolved with a simple phone call to a Makita technician.

What is the warranty on Makita power tools:

Visit Warranty Information for a full explanation of the Makita warranty policies.

The Listed Factory Service Centre is too far away from me. What should I do:

Granted, you may live in an area which is a long distance from a Makita Factory Service Centre. Regardless, the Makita Factory Service Centre is still your first point of contact for all technical inquires. This is the best place to get information by directly consulting with a Makita technician. As needed our Makita technician may advise you to take your power tool to one of many Makita Authorized Service Centres close to you for the actual repair.

I have a technical question about my Makita power tool. Who can I talk to:

Your nearest Makita Factory Service Centre is your first point of contact for all technical inquires (See Service Centre Locator). A Makita technician is ready to help you.

What are the hours of operation for your repair centres?

The hours of operation for our Repair Centres are: Monday to Friday - 8:00 am to 5:00 pm.

I need replacement parts for my Makita power tool, how do I order the parts I need:

Your nearest Makita Factory Service Centre is your first point of contact for all replacement power tool parts and inquires. (See Service Centre Locator). A Makita technician is ready to help you. Parts can be directly shipped to you if you do not live within driving distance of a Makita facility.

Where do I Buy Makita power tools:

Visit Dealer Locator or Online Retailers to purchase Makita power tools.

My Makita Retailer doesn't stock the Makita power tool I found on makita.ca web site, what should I do:

All Makita Authorized Dealers can special order ANY Makita product. Visit Dealer Locator or Online Retailers to special order Makita power tools.

Where do I purchase Makita Accessories:

All Makita Factory Service Centres stock and supply Makita Accessories for your power tools.

I would like to contact someone at Makita regarding sponsorships, donations or other marketing opportunities, who should I call:

Yes, Makita is the preferred choice of power tool by professionals and home owners. As such, many users and contractors have ideas & opportunities they would like to discuss with us. If you would like to contact Makita Head Office, please send a detailed e-mail to [email protected].

I would like a printed product catalogue, how do I get one:

Makita printed catalogues are available by request. Simply visit Request Catalogue.

Does Makita sell refurbished power tools?

Yes, refurbished tools can be purchased from a Makita Factory Service Centre location. Also all Makita Authorized Dealers can special order refurbished tools depending on availability. Visit Service Centre Locator OR Authorized dealer to inquire about Makita refurbished tools and pricing.

How do I register my Makita power tool.

To register a Makita Power tool please visit Product Registration.

My Language of choice is French Canadian. Does Makita support and provide information in this language.

Yes, Makita is the only power tool manufacture to proudly operate a comprehensive web site (makita.ca) in both official Canadian languages (French & English). The French / English toggle button is located on the top right hand corner of the Makita website home page.

FAQ - MainPage French